2022-24 Strategic Plan Update

i STRATEGY 2022-24 strategic priorities Kil GROWING THE BUSINESS Developing the best value proposition for our customers Operate an EFFICIENT CUSTOMER SERVICE MODEL Adapted to customer preferences SUSTAINABILITY A benchmark in Europe Strengthen the leadership in retail banking Secure a best-in-class customer experience Achieve leadership in corporate, businesses and SMEs Promote ecosystems as a new source of income (housing, mobility, health, entertainment, business, senior citizens) CaixaBank Promote the sustainable transition of companies and society Achieve a greater operational and commercial efficiency Lead positive social impacts and promote financial inclusion Increase digital sales capacity Foster a responsible culture as a benchmark in governance 2024E TARGETS (1) 2023 2024E TARGETS (1) 2023 2024E TARGETS (1) 2023 Market share in l/t savings (2) ~30% 29.3% # imagin customers (Million) 3.5 3.3 Market share in business loans (2) ~24% 23.5% #InTouch customers (Million) 4.6 3.3 Mobilisation of sust. Finance (3) (€Bn) ~64 # of Active volunteers (Thousand) 51 ~10 17 CROSS-CUTTING ENABLERS ос PEOPLE + (1) Selection of targets. (2) In Spain. (3) Cumulative 2022-24. Refer to the appendix (glossary) for definition. TECHNOLOGY Strategic Plan 2022-2024 26

View entire presentation