4Q23 & FY23 Financial Results
Parts & Service Overview
Stability of free cash flow through economic cycles.
Above sector-average growth through our strategic emphasis on customer
service
FY23 U.S. SS P&S Sales
+8.3% YoY
Service-to Service Retention by Model Year*
61% 79%
77%
73% 73%
71% 69% 67% 65%
62% 56% 69%
2023
2022
2021
2020 2019
Represents vehicles having 2 service visits in 15 months.
2018 2017 2016 2015
2014
10+ Average
Years
Attractive benefits including a 4-day work week for service departments
Increasing vehicle complexity favors franchised dealers
Easy online booking, status and access for customers via dealership apps;
#1 ranked call center (2)
Improved efficiencies and closing rates through customer management
software (CMS) and technology
Consolidated P&S
Revenue (1) ($MM)
+10%
2019-2023
CAGR
Increased retention by targeting points of defection and enhancing customer
touch points; ~69% service to service retention
2023
Acquisitions average several percentage points of higher growth versus the
company average as we move new dealerships onto our operating processes
2022
6% growth in 2023 same store technician headcount YoY
(1) Includes Brazil discontinued operations
(2) Based on the 2023 PSI Service Telephone Effectiveness Study
(3) May not add to 100% due to rounding; based on FY 2023 results
Group1Auto.com - Investor Presentation
2021
$1,630
2020
$1,389
2019
$1,510
Consolidated P&S
Revenue Mix (3)
U.S. SS P&S FY23
YoY Change
21%
11%
$2,222
16%
$2,033
■ Customer Pay
■ Warranty
+11% Customer Pay
+6% Warranty
53%
+5% Wholesale
+5% Collision
■ Wholesale
■ Collision (incl. parts)
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