Investor Presentaiton
Safety Excellence
Safety remains our first priority
•
Safety Excellence
ZEROHARM
TODAY
Management commitment and leadership
Employee engagement in health, safety and
environment responsibility:
✓ Engaging front line supervisors
✓ Strengthening behavioural programs
✓ Continuing contractor safety program
Implementing site based environmental
plans
Division Recordable Injury Frequency Rate
26.6
21.0
LTIFR
■MTIFR
RIFR
18.4
BORAL
13.1
23.8
11.2
10.7
RIFR
18.3
16.0
11.3
9.0
8.9
2.7
FY13
2.7
2.4
1.8
2.2
1.7
FY14
FY15
FY16
FY17
1H FY18
Injuries per million hours worked for employees and contractors. Recordable Injury
Frequency Rate (RIFR) comprises Medical Treatment Injury Frequency Rate (MTIFR)
and Lost Time Injury Frequency Rate (LTIFR).
Customer Excellence
Improving customer orientation and pricing practices
BORAL
•
Customer orientation:
Customer Excellence
Helping customers to Build something great
Identifying customer journeys by key segments
to better understand customer needs and
moments of truth across our customer lifecycle
Designing improved customer experience built
around core customer and business value
drivers
•
Developing improved service models by
segment, with success metrics
Commercial Excellence:
Setting prices to achieve a sustainable return
While maintaining or improving our market positions,
obtaining a fair price to achieve a return on
investment that exceeds the cost of capital through
the cycle
.
Building a commercial culture and training our sales
team to leverage the value of our products and
services
Differentiating pricing by segment and product, built
around the value we deliver / what customers value
Improving access to sales data to allow faster and
better decision making and oversight of our price and
margins
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