Investor Presentaiton

Conclusion RBWM is focused on growth, and will invest to offset rising costs while optimising our portfolio of businesses. 2014-2017 Principal RBWM RORWA walk¹ 4.8 2014 Adjustments² Growth³ Cost growth - Inflation and investments Cost savings 6.3 Achieving the 2017 RoRWA Growth priorities Digital transformation Portfolio optimisation 2017 Interest rate sensitivity ☐ ☐ ■ Our growth priorities have not changed. We will continue to focus our investment on relationship-led lending, wealth management and digital. ■ We will shift the focus of our Asset Management and Insurance businesses to capture opportunities in Asia. ■ Through these priorities, we will grow our PBT faster than our RWAs, increasing our RoRWA. Digital transformation will enable process simplification and accelerate channel migration, improving productivity and customer experience. Through our investment in the digital transformation, we will hold our 2017 exit cost rate at 2014 levels. ■ We will continue to review our portfolio of markets from both RBWM and Group perspectives. ■ We will address poorly performing businesses, and focus our investment on priority growth markets. ■ Our strong deposit franchise supports a stable and diversified core funding base for the Group, and positions us to benefit when interest rates rise. 1. RoRWA excluding associates. Financial data presented on an "adjusted" basis with 2017 translated at 1Q 2015 average rates. 2. Adjustments includes impact of the sale of operations in Brazil and Turkey, FX adjustments and other actions 3. Risk adjusted revenue growth net of RWA growth, including any impact of interest rate changes 17

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