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Investor Presentaiton

Retail highlights Australian Unity Health Limited Private health insurance (PHI) Growth in PHI policyholders, up 1.7% to 174,827 PHI policy sales up 35.8% and attrition down 21.1% Overseas visitor cover impacted by government border closures, with policyholders decreasing 33.6% Delayed April 2020 premium rate increase to October 2020 April 2021 lowest average AUHL increase in 20 years (average increase of 1.99%-below sector average of 2.74%) Continued momentum in digitisation to support direct sales and customer self service • Deferred Claims Liability* (DCL) increased from $37.6m to $51.3m principally due to restrictions on elective surgery and ancillary services in Victoria 180 Australian YEARS Unity Real Wellbeing Australian Unity Bank Limited • . • • • ~26,000 customers, with total assets growing by $16.9m to $1.15b (30 June 2020: $1.13b) Expected Credit Loss provision on loans decreased by $3.1m to $13.3m (30 June 2020: $16.4m) Average loan book of $915.9m was $67.7m, or 8.0% above the previous year services, with emphasis on digital delivery • Continued focus on delivering quality products and Despite COVID-19 challenges, Gross Loan Portfolio decreased marginally by $9.6m to $918.7m (30 June 2020: $928.1m) Implemented the Kookaburra Securitisation Program, a self-securitisation structure acting as a contingent liquidity support capability with 94% of notes rated as 'AAA' and providing further access to the RBA's Term Funding Facility Issuer Credit Rating by Standard & Poor's remained stable at 'BBB+' *The Deferred Claims Liability is an additional provision held as a result of surgeries and other health services being restricted during the COVID-19 measures AUL FY21 Investor presentation Deferred Claims Liability $m DCL as at 30 June 2021 51.3 Increase in provision during the period 27.5 Unwind of provision during the period (14.3) Movement in other components 0.5 DCL as at 30 June 2020 37.6 Figures at 30 June 2021, unless otherwise noted 26
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