Investor Presentation
EBIXCASH BPO SERVICES OFFERINGS
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CONTACT CENTER - VOICE
CONTACT CENTER – NON
VOICE
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FEET ON STREET / LAST
MILE DELIVERY
IT/DIGITAL/OTHER
TRANSFORMATION
SERVICES
Inbound
Query/Request Handling
Dealer/Partner Helpdesk
Complaints Management
Sales Queries
Leads Nurturing
Outbound
Lead Generation
Tele Sales
Welcome Calling
Upsell/Cross Sell
Relationship Management.
Soft Collections
VOC/ Loyalty/Retention
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Email
Query Resolution
Marketing Campaigns
Welcome Emailers
Chat
Query resolution
Sales Support
Order Booking/Management
Social Media
Online Reputation
Management
WhatsApp Customer Service
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Digital Marketing
Channel development
Order booking & fulfilment.
Field Collections
Field Referrals
Last mile delivery
HRO
Hiring & On-boarding
Payroll Management
HR Helpdesk
Knowledge Management
• Designing and implementing
knowledge storage access
and maintenance
Application development
• Bespoke or custom software
development, deployment
and maintenance
Application consulting
Infrastructure Management
Design - Process --- Install --
- Handover
RPA with AI/ ML
Process Consulting
TELECOM
Industries Served
BFSI
E-COMMERCE
REAL ESTATE
HEALTHCARE
IT/TECH
RETAIL
MEDIA & ENT
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HUB OF FINANCIAL TRANSACTIONS
AUTOMOBILE
EDUCATION
Toi
HOSPITALITY
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