MGA Model Evolution in Asia
Roland
Berger
CareVoice launched in 2019 the first healthcare operating system.
transforming health experience to be more consumer-centric
Case study on The CareVoice
Overview
> China
> Founded in 2014
> Expanded into Hong
Kong in 2018
> Backed by top VC,
Asian and Chinese
healthcare investors
> Unique "Care" and
"Cure" offering
> In 2019 launch of the
Care Voice OS as the
first healthcare
operating system so
that insurers can deliver
more tailored, efficient
and compelling health
plans
Key takeaway
38 Focus on consumer centricity solutions
CareVoice
> The independent health platform started to provide ratings and recommendations on medical
providers so that consumers can find hospitals and doctors with confidence
> Unlike many mobile health solutions, CareVoice did not engage in costly direct to consumer
marketing. Rather, CareVoice partners with insurers in order to on-board their policyholders
(individual and employees)
> Through partnering with CareVoice, health insurers / reinsurers can design and launch new health
insurance products, improve members' satisfaction, engagement rate whilst lowering their
operating costs
Partnerships with leading insurers and health agencies to
build an eco-system
> +25 insurers / reinsurers/TPAS
> +300 medical providers
network
PING AN HEALTH
慶安盛天平 平安健康 「AIGGBG
Insurance Without Borders
CHUBB
众安保险 Medimpact
aetna®
GENERALI
德视佳眼科
他达医疗
JIAHUI HEALTH
嘉会医疗
DeltaHealth
EuroEyes
ZhongAn Insurance
PICC
MediLink-Global
Electronic Healthcard Network
abacare
Inter
Partner
SCOR
中国人民保险集团公司
ASSISTANCE
MEDICAL
LANIN 萊佛士医疗
RafflesMedical
览海医疗
American-Sino
OB/GYNPediatrics Services
美莱婦兒服務
aprt
St. Michael Hospital
5
YIXING MEDICAL
Source: Desktop research, Roland Berger
rainbow
CHILDREN'S CLINIC
SinoUnited Health Clinic
料
ARRAIL
ME 医 13
International Dental Clinic vas
COLUMBIA
WooYoo
MUR
CLINIC
上海百道门诊部
PANTHEON CLINIC
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