2021-2023 Sustainability Plan and Financial Performance

B2C - Reference energy choice, enabling electrification of the customer base Strategic actions Increasing customer value enabling electrification through platforms Allowing electrification of consumption through integrated offering of commodity and services Digitalization to enhance customer experience and efficiencies 1. Europe gross margin per customer 2. Europe free market. 2020E. enel Volume sold² Customer value1 (€/Cl/y) (TWh) 71 ~2x 2.5x -100 39 2020 2030 2020 2030 Avg. Unitary consumption 2.5 3.7 (MWh/cl/y)² 36

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