1H24 Financial Results
Supporting our customers
Keeping our customers safe
CommBank Safe
Ongoing awareness
and education
Identity Verification
Identity verification using
facial recognition
Scam Indicator
Real-time phone scam
detection and prevention
NameCheck
Notification of account
name mismatches
CustomerCheck
Fast and secure
identification in branch
CallerCheck
Verification of calls
from CommBank
Q
Log on
Cyber security, scams &
fraud
Securing your accounts is our top priority. That's
why we provide a range of security features and
services, including fraud prevention technology
and secure banking, to keep you safe.
CommBank Safe
How we protect you
Protecting you is our priority
AA
commbank.com.au
c
M
6
Capturing selfie...
Take a selfie
Place your face within the frame. Scanning will.
start automatically.
<
New payee search
We've searched our records to find the most
commonly used account details for this payee
Notification
Are you with a Commbank
specialist in-person?
For security reasons, we need to know.
Choose yes if you're currently with a
Commbank specialist.
X
Notification
Verify call from Commbank
Let us know if you got our call at 4:18pm
(Syd/Melb time)
BSB and account number not
found
What does this mean?
.The account could be new and we haven't.
seen it used yet - only continue if you're sure
it's safe
.Scammers sometimes use new accounts to
avoid detection-speak to the payee to
check it's really them requesting the
payment and confirm the BSB and account
number
.There could be a typo - check the BSB and
account number you've entered are correct
Yes, I'm with a Commbank specialist
No
Verify now
Account name
David O'Reilly
BSB
062-948
Account number
12345678
~8 million
In pilot
Launched
~$200 million
customers contacted¹
to launch in mid 2024
Oct 2023
payments prevented²
1.7 million
verifications completed³
2 million
calls verified4
1. Unique reach for the scams awareness communications, January 2023 to December 2023. 2. Includes $180 million being lost to mistaken payments via CommBank app and NetBank and ~$20m of scams
prevented. July to December 2023. 3. July 2023 to December 2023. 4. July 2023 to December 2023.
23View entire presentation