1H24 Financial Results slide image

1H24 Financial Results

Supporting our customers Keeping our customers safe CommBank Safe Ongoing awareness and education Identity Verification Identity verification using facial recognition Scam Indicator Real-time phone scam detection and prevention NameCheck Notification of account name mismatches CustomerCheck Fast and secure identification in branch CallerCheck Verification of calls from CommBank Q Log on Cyber security, scams & fraud Securing your accounts is our top priority. That's why we provide a range of security features and services, including fraud prevention technology and secure banking, to keep you safe. CommBank Safe How we protect you Protecting you is our priority AA commbank.com.au c M 6 Capturing selfie... Take a selfie Place your face within the frame. Scanning will. start automatically. < New payee search We've searched our records to find the most commonly used account details for this payee Notification Are you with a Commbank specialist in-person? For security reasons, we need to know. Choose yes if you're currently with a Commbank specialist. X Notification Verify call from Commbank Let us know if you got our call at 4:18pm (Syd/Melb time) BSB and account number not found What does this mean? .The account could be new and we haven't. seen it used yet - only continue if you're sure it's safe .Scammers sometimes use new accounts to avoid detection-speak to the payee to check it's really them requesting the payment and confirm the BSB and account number .There could be a typo - check the BSB and account number you've entered are correct Yes, I'm with a Commbank specialist No Verify now Account name David O'Reilly BSB 062-948 Account number 12345678 ~8 million In pilot Launched ~$200 million customers contacted¹ to launch in mid 2024 Oct 2023 payments prevented² 1.7 million verifications completed³ 2 million calls verified4 1. Unique reach for the scams awareness communications, January 2023 to December 2023. 2. Includes $180 million being lost to mistaken payments via CommBank app and NetBank and ~$20m of scams prevented. July to December 2023. 3. July 2023 to December 2023. 4. July 2023 to December 2023. 23
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