Santander Group Strategy Update

US Growing on the back of Group operational leverage, with expected ROTE of 11-13% 2018 Medium-term goals Adjusted ROTE, %4 Medium-term goal Market share 1,2 3% Gain Loyal/active 19% 20% customers 1 2018 11-13% ROTE Digital customers 1 Customer satisfaction rank 1,3 8% 0.9Mn 1.1 Mn +19% ROTE Note: underlying RoTE Santander (1) Only SBNA. #9 Peer avg (2) Market share in the States where we operate. C/I 43% > 2018 39-41% Medium-term goal (3) Internal benchmark of active customers' experience and satisfaction among US peer group. In the medium term we will be also follow ing NPS as indicator. (4) Adjusting for excess capital. M RWA 27 27

View entire presentation