Creating Stakeholder Value

Customers and workforce Meeting the needs of customers Around nine million customers across five markets value toll roads for travel-time savings, reliability and safety benefits Digital tools provide choice and transparency to demonstrate the value of toll roads Australian customers made an average of around 6 trips per month¹ Infrastructure design, Intelligent Transport Systems (ITS) and on- road services improve safety and reduce fuel consumption on average customers save around 30% in fuel and GHG emissions per trip compared to alternate routes Specific support offered for customers facing hardship through the LinktAssist program Positioning and preparing the workforce • • Transurban is positioned to continually innovate for a digital future and manage expected growth in traffic across core markets Around half of Transurban's direct workforce comprises roles focused on customers and technology Our Belonging and Wellbeing program has supported the performance of a diverse workforce and enabled support for the transition to office, with 87% of employees feeling they have the flexibility to manage work and other commitments Key investment in strategic leadership and talent development with a focus on creating adaptive and resilient leaders Net Promoter Score² 40 20 0 -20 OLD VIC -40 Jul 18 NSW Jan 19 Jul 19 Jan 20 Jul 20 Jan 21 Jul 21 Jan 22 1. In 1H22, and includes Commercial and Key Account customers. 2. Net Promoter Score (NPS) measures customer advocacy and loyalty for a company. NPS is measured with a single survey question and reported with a number from -100 to +100; a higher score is desirable. Transurban Over 8,000 <1% in total workforce across five markets³ Δ gender pay gap and is reviewed annually 78% of Transurban employees would recommend Transurban as a great place to work and feel they belong4 3. Total workforce includes direct employees, contract workers directly engaged by Transurban, and contract workers engaged through partner organisations. External contractor headcount numbers are indicative only. 4. Transurban's 'Our Voice' 2022 employee survey. 28

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