Investor Presentaiton
Verbal & Telephone handover
■ Have the information ready. Know what you are going to
say!
■ : Identify yourself/the patient
S: Why are you calling, briefly state the reason/problem. How
severe is it? State the admission date and diagnosis
O: What are the current observations? Any IV lines/drains
■ B: Information related to the patient. Current Meds, allergies IV
fluids, test results (date and time done-comparison to previous
results) Resuscitation status. Relevant social information
■ A: What is your assessment? Given the situation, what needs to
happen? What are you wanting? Review, advice, orders or transfer?
What is the level of urgency? What have you done so far? What is
the plan?
■ R & R What has been recommended? Clarify and check the for
shared understanding. Who is responsible for what and by when
Delivering a Healthy WA
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