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PROFESSIONAL SERVICES Λ Companies Using Advisory and Other Professional Services SMEs which have resorted to any professional service during the recent 2 years 24% 46% of SMEs have resorted to OUTSOURCING at least once during the recent 2 years, 56% √ 49% by paying AMD 120 K on average. 47% 47% 39% About 13% of SMES HAVE OBTAINED professional services FOR FREE (probably from FRIENDS AND RELATIVES) Micro Small Medium ⚫ 2013 ● 2019 Source: SME Research in 2019, SME research in 2013, Ameria CJSC 35

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