Investor Presentaiton
Holistic Living: Inclusive Growth
FY 2021-22
Customer Highlights
Claim settlement ratio
(individual & group)
99.6%
Customer Satisfaction
Score for March'22
88.9 %
Persistency ratio
(13th month) 92%
(including single premium
and fully paid up policies)
COVID claims (net)
Rs. 818 crore,
Count 15,293
CSR Numbers
Number of lives covered
5.4 crore
Rural sector
1,89,147
Social sector
1,00,87,909
MFI lives covered under CP
3,14,55,858
States and UT's covered
23
Sustainable Development
Goals covered 12
38
Sector-wise budget break-up
3%
21%
24%
52%
Education and Livelihood
Environmental
Sustainability
Health care and
Sanitation
Others
CSR Spends
CSR beneficiaries*
Rs. 17.4 crore 4.6 lakh
*CSR beneficiaries include 1.60 lakh beneficiaries impacted in completed
projects and 3.07 lakh beneficiaries from on-going projects
Actuarial
Financial
ESG
HDFC
LifeView entire presentation