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Investor Presentaiton

Holistic Living: Inclusive Growth FY 2021-22 Customer Highlights Claim settlement ratio (individual & group) 99.6% Customer Satisfaction Score for March'22 88.9 % Persistency ratio (13th month) 92% (including single premium and fully paid up policies) COVID claims (net) Rs. 818 crore, Count 15,293 CSR Numbers Number of lives covered 5.4 crore Rural sector 1,89,147 Social sector 1,00,87,909 MFI lives covered under CP 3,14,55,858 States and UT's covered 23 Sustainable Development Goals covered 12 38 Sector-wise budget break-up 3% 21% 24% 52% Education and Livelihood Environmental Sustainability Health care and Sanitation Others CSR Spends CSR beneficiaries* Rs. 17.4 crore 4.6 lakh *CSR beneficiaries include 1.60 lakh beneficiaries impacted in completed projects and 3.07 lakh beneficiaries from on-going projects Actuarial Financial ESG HDFC Life
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