Investor Presentaiton
Canadian Banking
Top 3 bank in personal & commercial banking, wealth and insurance in Canada
Canadian Banking provides a full suite of financial advice and banking solutions, supported by an excellent customer
experience, to Retail, Small Business, Commercial Banking, and Wealth Management customers. Canadian Banking also
provides an alternative self-directed banking solution to over 2 million Tangerine Bank customers.
Retail
Commercial
55%
REVENUE MIX1
$3.6B
18%
Residential
Mortgages
60%
AVERAGE
LOAN MIX1
$358B
MEDIUM-TERM FINANCIAL OBJECTIVES
Target²
NIAT Growth³
5%+
Productivity Ratio
<44%
2%
27%
Credit Cards
21%
Wealth
17%
Business and
Government Loans
Personal
Loans
Operating Leverage
Positive
STRATEGIC OUTLOOK
Improve Sustained Business Performance: Invest to grow our higher ROE businesses, including Business Banking, to deliver consistent
and stable long-term earnings growth
⚫ Instill a Winning team Culture: Engage employees through a RESULTS (Revenue, Earnings, Simplify, Urgency, Listen, Trust, Support)
focused culture
Superior Customer Experience: Develop deeper household relationships for our customers across Canada by providing differentiated
focus and service to those who are most loyal and engaged
Scale our unique partnerships and assets: Leverage our long-term partnerships and assets like MLSE, Scene and Wealth businesses to
generate growth across our division
For the three months ended October 31, 2019; 23-5 year target from 2020 Investor Day; 3 Adjusted Net income attributed to equity shareholders
21View entire presentation