Investor Presentaiton

OUR VALUE CREATION | Social and relationship capital Our culture - relationships The way we develop our relationship with our stakeholders, especially our patients, reflects everything we believe at Rede D'Or São Luiz. We build our relationships with a strategic look at every stakeholder, making sure all these relationships combined are the underpinning of our business' fine performance. This allow us to provide our patients, who are the real reason for our existence, with the best medical, lab and hospital care, as well state-of-the- art technology and research and first- tier supplies available at our units. Patients At Rede D'Or São Luiz we have adopted a people (patient)- focused care, a human and welcoming treatment method that treats the patient as a whole person. In other words, it is not only the symptoms and diseases that matter, but also the emotional, psychological factors and the bond between patient and physician/medical team. Our employees are trained to offer the best health care solutions and to provide physical and emotional comfort at our hospitals. In line with our guidelines, since 2018, we have led the movement "What matters to you?", in which employees offer their compassion and empathy in a patient-focused care coupled with a safe assistance that includes favorable outcomes to the customer experience. Our purpose is that our employees are engaged in putting themselves on the patient's shoes, by encouraging conversations with the patients and their families to understand what really matters. In 2021, 2.4 million patients/day1 received care in the entire Rede D'Or São Luiz network. To ensure good management of our service structure, which is the core of our excellent care, we are supported by one of our companies - Gestão Total da Saúde (GTS). It is our partnership that offers Primary Care, Outpatient and High Complexity Medical Attention, Hospital Care, scheduling of appointments, complementary exams, outpatient and hospital procedures and their regulation. We believe that high-quality services in the patient's full experience positively impacts value generation for the entire chain: us, health care carriers (who sell health insurance) and the employer (who subsidizes the health benefits for their employees). 1. Refer to admissions and do not include visits for exams, infusions, emergencies, among other 145 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 146

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