Market Shares and Financial Update

Strategy and business Further embedding ESG to build a more responsible bank Environmental: supporting the green transition Helping customers go green Biodegradable & Carbon Neutral ® credit & debit cards. Santander participated in the issuance of EUR 750 mn green hybrid debt from EDP 708 photovoltaic panels placed at the Porto University Environmental footprint -45% carbon emissions in 2020. Goal of 75% reduction in prints Carbon Neutral in our own operations Santander 100% of electricity from renewable sources Social: building a more inclusive society Talented & diverse team 2% employees 24% women in with disabilities leadership positions Financially empowering people 312k people since 2019 Supporting society 15,223 people helped in Q1'21 Support line for social sector 1,043 scholarships granted in Q1'21 Santander Golden for clients >65 who have been with the Bank for >50 years 300 suppliers certified 150 blood collections 95% local suppliers in 2020 Governance: doing business the right way A strong culture Simple, Personal, Fair Familiarly Responsible Company: degree of excellence efrA. An independent, diverse Board 43% women on the Board (1) Considering the support for vulnerable people in accessing financial services, products and financial education since 01/01/2019 9

View entire presentation