Investor Presentaiton
GENERALIZING
A SOLUTION-BASED APPROACH
Thanks to its customer-focused innovation process
and its wealth of business expertise, Saint-Gobain
offers market players a solution-based approach.
Beyond the approach of best meeting a need with
a product, the objective is to support customers
with complex issues by offering them benefits
in terms of both performance and sustainable
development. The Group's organization by country
and market enables it to be as close as possible
to its customers, to listen to them and understand
them, to anticipate their expectations and
to provide them with appropriate solutions,
often through co-development with them.
This approach takes shape, firstly, through the
development of cross-selling, so as to approach
all types of decision-makers, from specifiers
to distribution, with a whole range of
complementary solutions. Through this unique
organization, customers benefit from
comprehensive support and optimal contact
with each of the brands.
As part of this same approach, the Group provides
systems, in other words combinations of products
and services, that guarantee both technical
performance and sustainable development benefits.
This approach is in line with a growing demand from
customers in terms of efficiency and speed of
installation, because it responds to the increasing
shortage of skilled labor, and because it addresses
a growing demand for performance at the scale of
a system and not a product or material. This applies
notably to prefabrication, light façades, partition
systems, building science, high-performance
solutions, and connected glazing solutions. The same
product, offered as part of a system, may itself result
from the combination of several products thanks
to collaboration among the Group's various entities.
Lastly, this solution-based approach involves
providing services, in order to offer ever more
options to the Group's customers across the entire
value chain. This is notably the case in the field of
shared logistics and kitting services, intermediation
platforms, after-sales services, automated stores,
recycling services and digital solutions.
Saint-Gobain thus strengthens its competitive
advantage by offering integrated offers for a wide
range of use cases, which respond to complex issues
for its customers, from the renovation of single-
family homes, hospitals, schools and collective
housing, to the construction of new offices and
collective and individual housing, as well as to green
mobility and the decarbonization of industry.
Glasroc X is a solution provided by Rigips, which combines
an Adfors non-woven fleece with a Gyproc sheet and provides
the benefits of protection against humidity, both inside
and outside. This solution is supplemented by the application
of mortars developed by Weber.
36 SAINT-GOBAIN 2022/2023 INTEGRATED ANNUAL REPORTView entire presentation