2022 Performance and Synergy Realization

V Ongoing organization transformation to sustain digital-first & digital-only operating model 3Y aspired workforce mix 100% 17,350 = 15,556 Frontline Backoffice >10% Tech ~4% ~7% 2020 Today 2025 tub Shift of staff to more IT/Digital ◉ Increase in number of IT/Digital staff to support on digital transformation roadmap Lower proportion of frontline and operation staff as a result of digital migration Sales model transformation Higher sales productivity from digital-first operating model integrated to sales activities and customer journey Reskill and upskill development Reskill and upskill employees required for sustainable business operation, together with organization transformation. 23 23

View entire presentation