Albania: BPO Industry Profile

Albania should progressively develop its service maturity in the following areas and target markets accordingly Target Markets Buyer Markets Nearshore Locations Nearshore/ Nearshore/ Established Established Locations Locations Nearshore/ Nearshore/ Nearshore/ Established Established Established Locations Locations Locations Buyer/ Nearshore/ Established Locations ΚΡΟ Service Offerings Sales & Collections CIS (Customer Interaction Services) F&A (Finance Resource HRO (Human Healthcare & Medical LPO (Legal Vertical Process specific & Accounts) Outsourcing) Transcription (Knowledge Outsourcing) Services) services Digitization Translation Transactional Process Specific Knowledge Intensive Short Term Focus Medium Term Focus (0-2 years) (2-4 Years) Long Term Focus (4-5 Years and beyond) 16 AVA SANT

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