Ziraat Bank Financial and Sustainability Overview
Ziraat Bank Digitalization & Efficiency
Banking Transaction
Channel Distribution (%)
Internet
53
Automatic Pay
Branch
ATM
เค
24
24
63
Mobile
Key Digitalization Achievements
Digital Onboarding Process
AI supported virtual assistant
Digitalized credit processes for corporate customers
New digital solutions to reduce branch usage
Open Banking Services
Non-Branch Channels Usage (%)
79.0
93.9
94.0
95.0
2014
2022
Q1 23
Q2 23
Unique Service Delivery
21m Active digital banking customers
33m Internet banking customers
7,337 ATMS 14% market share
Channel optimisation strategy and below inflation unit
transaction cost increase in 2022.
ZiraatPay
Digitalization Plans
New Digital Bank "Ziraat Dinamik"
Digital Banking Innovations For Children And Youth
New Payment System "Ziraat Pay"
Metaverse Branch
Service Banking
Digital Onboarding For Corporate Customers
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