Scotiabank Pacific Alliance Expansion
Digital Progress: Canada
+4%
Digital Adoption (%)¹
Active Digital
3,329
3,599
3,847 3,791 3,960
+300 bps
Users (#'000)
+19%
55%
55%
58%
46%
50%
+1,200 bps
2018
2019
2020
Q2/20 Q2/21
+13%
2018
2019
2020
Q2/20
Q2/21
3,073
Active Mobile
Users (#'000)
2,396 2,666
2,872
3,242
Digital Sales (%)
+35%
2018 2019
2020
Q2/20 Q2/21
+100 bps
26%
26%
25%
26%
400 bps
16%
+66 bps)
Self-Serve
Transactions
(%)
84%
87%
92%
89%
93%
+900 bps
2018
2019
2020
Q2/20
Q2/21
2018
2019 2020
Q2/20 Q2/21
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
1CB Digital Adoption definition was updated in Q1/21 to reflect addressable customer base, excluding indirect-channel acquisitions
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