Grow & Scale - Improving Sales Effectiveness
End Notes
Slide 6
1. Includes Tangerine
2. Based on quarterly financial disclosure of Big Five banks composed of Royal Bank of Canada (RBC), Toronto-Dominion Bank (TD Bank), Bank of Nova Scotia (Scotiabank), Bank of Montreal
(BMO), and Canadian Imperial Bank of Commerce (CIBC)
3. Auto finance market share ranking based on CBA data
4. Estimated ranking of mutual fund AuM in branch channel based on IFIC data, competitor disclosures, and internal financial information and analysis
5. Insurance market share based on all-bank insurance revenue sourced from 2023 annual reports of Big Five banks
6. In quarterly financial disclosures personal loans include auto lending
7. Based on quarterly financial disclosure of non-personal lending of Big Five banks
8. Based on deposit balances <$5MM, CBA data
9. Based on deposit balances $5-100MM, CBA data
10. Excludes Tangerine
11. BCG Retail and Wholesale Banking Excellence Benchmark
12. Total staff in Retail banking including branch, head office, operations, contact centre and SME teams
13. Core products include chequing, savings, credit cards, mortgage, personal loans, SLOC, and auto
14. As a % of Tangerine's F23 revenue
15. % of delivery work in agile as measured by spend
Slide 7
1. All numbers stated on this page exclude Tangerine
2. 38% of all ~14MM Scene+ members have a Scotiabank product
3. Net income attributable to equity holders
Slide 9
1. Net Promotor Score
Slide 11
1. As compared to Investment from F18-F23
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