Annual Integrated Report
16
Value creation model
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Annual Integrated Report
Table of Contents Introduction Value Creation | Economic Performance | Environmental Social Governance Appendices
Capitals considered
Human Capital
54.4k employees
Intellectual Capital
ESG-focused culture
$ Financial Capital
Total assets of R$ 1,049 billion
Social and Relationship Capital
60.1 million customers and relationships with
both the public and private sectors, as well as
social initiatives
Manufactured Capital
2,967 branches and mini branches
Natural Capital
Consumption of 913k GJ of energy;
503k m³ of water in our operations
>>
Commercial and
wholesale bank
Affiliates
>>
>>
Social and cultural
investment
Value generated
Job creation
R$ 9.2 billion in compensation,
benefits and others; 15% increase
in hiring of black professionals
Training
97% of employees have undertaken
some form of developmental activity
at Santander Academy
$ Financial Return
for shareholders
ROAE of 16.3% and R$ 12.7 billion
in equity compensation
Contribution to society
R$ 9.1 billion in taxes, fees, and
contributions
Support for communities
Over 219.1k people have benefited
from our social programs, with a total
investment of R$ 122.5 million in
social, cultural, and environmental
initiatives
Strengthening
entrepreneurship
+885k informal workers supported by
Prospera Santander Microfinance
North Amazon Network
4 new stores, in line with our expansion
strategy in the region
ESG practices
R$ 32.2 billion in sustainable
businesses enabled
Heading towards Net Zero
We have been carbon neutral since
2010; utilizing 100% renewable
sources for our stores and buildings;
inaugurating a solar energy plant on
the rooftops of two administrative
buildings
Economic fundamentals
External Interference
Regulatory landscape
Fiscal and monetary policies
Santander
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