Investor Presentaiton
Business update -
Retail - what's happening on the ground? (2)
Clients continue to go digital
Number of George users
(in thsd)
•
More than 7.8 million users onboarded to George across 6
markets, vast majority of clients use mobile app
•
Clients appreciate broad digital offering of banking products - digital
sales continue to increase substantially
Offering for securities and insurance products further
•
•
•
extended, additional green products launched
Offering of sustainable investment solutions broadened in CEE
markets
Additional insurance products offered via George (e.g. health
insurance in HR, short-term travel insurance in CZ)
Pilots for green mortgages started in selected markets
Ongoing focus on improving customer experience
results in increasing CXI (Customer experience indicator)
values and supports the acquisition of new customers
• Austrian savings banks show a strong sector
performance, particularly driven by securities business
+28%
7,830
6,100
Dec 2020 Dec 2021
Development of digital sales
(in thsd pieces)
960
+43%
1,374
ERSTEŚ
Group
2020
2021
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