World Bank Project Deck
INDUSTRY.
9 INNOVATION
AND INFRASTRUCTURE
6
SERBIA
Enabling Digital Governance Project
World Bank
For more information:
https://projects.worldbank.org/en/projects-operations/project-
detail/P164824
54
Development Challenge: The Serbian government wanted to digitalize services to
quickly respond to the COVID-19 crisis and prepare for the second wave of the
pandemic. While Serbia has placed a strong emphasis on e-government services,
efforts have been uncoordinated and only partially funded. Many registries and
information data bases are fragmented, imposing an additional burden in terms of
time and costs to citizens and businesses when engaging with the government.
Purpose: Improve access to and efficiency of online government services. Two
activities have been introduced in response to the COVID-19 pandemic: (1) a
business continuity assessment for government institutions to help guide the transition
to providing digital services, and (2) the development of software solutions to enable
mobile access to government services.
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Expected Results (include):
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Increase the number of government services digitized and available online to 30,
from a baseline of 4
Provide 2,000,000 people with access to online services
Increase user satisfaction with online services by 50%
IBRD Financing: $50 million
Closing: 2024
THE WORLD BANK
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