Earnings Presentation Q4 FY2023

Local Consumer Services C 高德地图 Fliggy Ele.me Amap Alibaba Segment revenue • Revenue from Local consumer services, which includes "To-Home" and "To- Destination" businesses such as Ele.me, Amap and Fliggy, was RMB12,549 million (US$1,827 million) in the quarter ended March 31, 2023, an increase of 17% compared to RMB10,696 million in the same quarter of 2022, primarily due to GMV growth of Ele.me driven by order growth and higher average order value. Segment adjusted EBITA Local consumer services adjusted EBITA was a loss of RMB4,153 million (US$605 million) in the quarter ended March 31, 2023, compared to a loss of RMB5,568 million in the same quarter of 2022, primarily due to the continued narrowing of loss from our "To-Home" business driven by Ele.me's improved unit economics per order, which was due to increased average order value and reduced delivery cost per order year-over-year. Business Highlight To-Home: Starting in February, Ele.me's GMV growth and order growth substantially increased due to improving consumer demand, increasing number of active merchants and effective scaling of our delivery capacity. For the quarter ended March 31, 2023, Ele.me's unit economics per order continued to be positive and improved year-over-year due to increased average order value and reduced delivery cost per order. To-Destination: For the quarter ended March 31, 2023, year-over-year order growth of "To-Destination" businesses, which included Amap and Fliggy, increased rapidly due to the strong recovery in commuting and travel demand. In March, the number of average daily active users of Amap reached a new record high of 150 million, driven by increasing intra-city commute and inter- city travel demand. In March, Fliggy's domestic hotel booking value grew over 70% compared to the same period in 2019 driven by a surge in business and recreational travel demand. (in RMB Mn, except percentages) Revenue Adj. EBITA Adj. EBITA Margin Three months ended March 31, 2022 2023 YoY % 10,696 12,549 17% (5,568) (4,153) 25% (52)% (33)% Year ended March 31, 2022 2023 44,616 50,112 (22,092) (14,021) (50)% (28)% YoY % 12% 37% 10

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