Investor Presentaiton

Driving results through digital adoption MY ACCOUNT REGISTRATIONS 24% 50% FY20 target 21% MOBILE APP DOWNLOADS 1m FY20 366k target 184k agl MY ACCOUNT & APP INTERACTIONS (MONTHLY AVG,) 2.5m FY20 target 986k 563k Oct YTD FY17 Oct YTD FY18 NET PROMOTER SCORE (DIGITAL) +39 +45 FY20 target Oct YTD FY17 Oct YTD FY18 Personalised Retailer Oct YTD FY17 Oct YTD FY18 COMPLAINTS PER '000 CUSTOMERS DIGITAL BILLING 60% FY20 2.1 43% target 1.5 38% 1.2 1.1 Oct YTD FY17 Oct YTD FY18 Customer Experience Transformation FY15 FY16 FY17 FY18 Data Analytics and Insights

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