Evolving Collision Repair Market

Strong Relationships with Insurance Companies through DRPs Direct Repair Programs ("DRPs") are established between insurance companies and collision repair shops to better manage auto repair claims. and the level of customer satisfaction Auto insurers utilize DRPS for a growing percentage of collision repair claims volume Growing preference among insurers for DRP arrangements with multi- location collision repair operators Boyd is well positioned to take advantage of these DRP trends with all major insurers and most regional insurers Boyd's relationship with insurance customers Top 5 largest customers contributed 54% of revenue in 2022 Largest customer contributed 18% of revenue in 2022 THE Boyd GROUP 12

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