Investor Presentaiton
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STANDARDIZED PROCESSES THAT GENERATE
PRODUCTIVITY: ISO 9001 SINCE 2008
At Walmart de México y Centroamérica we are always seeking ways to make our
processes more efficient and maintain and increase the quality of all our operations,
thereby benefiting our customers and associates. In recognition of our ongoing
pursuit of efficiency and productivity, this year we were awarded the Certificate
for Quality Management Systems -ISO 9001:2008-, by the Spanish Standardization
and Certification Association (AENOR), for the recovery and saving process of tax
documents such as invoices for the purchase of merchandise for sale in our self-
service stores, restaurants and membership warehouse clubs; for internal supplies;
and payments made to suppliers. With this certification we now have 14 ISO-certified
processes in the areas of Logistics, Finance and Management, Accountability,
Operating Finance, Tax Compliance and Payroll Tax. Other six ISO 9001:2008
certified processes have been transferred to the GSSLA.
Walmart
GSS Latin America
SUPPLIER TRAINING AND ASSISTANCE
Since we are aware of the fact that our suppliers are fundamental partners in
conducting our business strategies, we seek to have mutually beneficial relationships
with them, always favoring our customers. We work with micro, small, medium,
and large-sized suppliers with whom we establish long-term strategic relations
with the purpose of always obtaining top quality, well-priced products.
At Walmart we are constantly extending our regional supplier base, as well as that
of SME suppliers, providing them assistance with improvements and access to
programs that increase their capacity. Throughout the year we offered training
and assistance to 1,700 suppliers in Mexico so they could determine the commercial
value of their products, and elements with which they could compete. We also
offered over 800 man-hours of free commercial assistance through our website
and we had presence in events to identify SMEs. In Central America we assisted
299 suppliers through 17 training sessions.
Driving supplier growth also implies financial assistance. Therefore, we reduced
our payment periods for more than 600 SME suppliers, thus improving their
liquidity. With Banco Walmart's Credimpulsa program, we provided financing at
competitive rates and quick authorization processes, based on the commercial
relationship with any of our operating formats.
2013 Financial and
Social Responsibility Report
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