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Investor Presentaiton

ZONA A 21 11 OOO ZONA B 21 ㅇㅇㅇ STANDARDIZED PROCESSES THAT GENERATE PRODUCTIVITY: ISO 9001 SINCE 2008 At Walmart de México y Centroamérica we are always seeking ways to make our processes more efficient and maintain and increase the quality of all our operations, thereby benefiting our customers and associates. In recognition of our ongoing pursuit of efficiency and productivity, this year we were awarded the Certificate for Quality Management Systems -ISO 9001:2008-, by the Spanish Standardization and Certification Association (AENOR), for the recovery and saving process of tax documents such as invoices for the purchase of merchandise for sale in our self- service stores, restaurants and membership warehouse clubs; for internal supplies; and payments made to suppliers. With this certification we now have 14 ISO-certified processes in the areas of Logistics, Finance and Management, Accountability, Operating Finance, Tax Compliance and Payroll Tax. Other six ISO 9001:2008 certified processes have been transferred to the GSSLA. Walmart GSS Latin America SUPPLIER TRAINING AND ASSISTANCE Since we are aware of the fact that our suppliers are fundamental partners in conducting our business strategies, we seek to have mutually beneficial relationships with them, always favoring our customers. We work with micro, small, medium, and large-sized suppliers with whom we establish long-term strategic relations with the purpose of always obtaining top quality, well-priced products. At Walmart we are constantly extending our regional supplier base, as well as that of SME suppliers, providing them assistance with improvements and access to programs that increase their capacity. Throughout the year we offered training and assistance to 1,700 suppliers in Mexico so they could determine the commercial value of their products, and elements with which they could compete. We also offered over 800 man-hours of free commercial assistance through our website and we had presence in events to identify SMEs. In Central America we assisted 299 suppliers through 17 training sessions. Driving supplier growth also implies financial assistance. Therefore, we reduced our payment periods for more than 600 SME suppliers, thus improving their liquidity. With Banco Walmart's Credimpulsa program, we provided financing at competitive rates and quick authorization processes, based on the commercial relationship with any of our operating formats. 2013 Financial and Social Responsibility Report 28
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