COVID-19 Response and Financial Performance
DIB's Digital Journey
PAPERLESS BRANCHES
INTRODUCED
Simplified branch visit
with handheld devices
to fill forms and
complete transactions
بنك دبي الإسلامي
SUCCESSFULLY LAUNCHED
DIGITAL DEPARTMENT CREATED
巴
Tablet-based banking
Instant Credit Card
printing in branches
Single page account
opening form
Introduction of DIB
Chatbot
Revamp of DIB Website,
Online Banking, DIB
Mobile App
Dubai Islamic Bank
JOURNEY TOWARDS DIGITALLY
INTELLIGENT BANK
PF & Credit Cards on Mobile App -
Salary transfer (existing customers)
Remote signing of contracts
digital customers
-
non
eCheck
Implementation of E-cheque-
Digitally authenticated by the
customer replacing physical cheque
2014
2015
2016
2017
2018
2019
2020
CUSTOMER INNOVATION
DEPARTMENT ESTABLISHED
Department setup to promote
design, research, develop,
analyze and suggest new
marketing concepts as well as
strategies
ADVANCED THE YEAR WITH
Initiating the development of
End to End customer journey
through digital channels
Express Transfer/Instant
Remittances
DIGITAL STRATEGY FORMULATION
Successful launch of DIB's Digital Lab
Digital customer journeys launched
"Banking-in-Minutes" concept launched
with public introduction of New to Bank
✓ CASA account opening and Credit Card
品
Journeys
Personal Finance for Salary Transfer
Relationship customer (New /Existing)
was launched on Internet Banking and
Tablet
Set Foundation for Digital Academy &
Advanced Analytics
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