Investor Presentaiton
Confirmed incidents of corruption and actions taken |G4-S05|
None.
Number of complaints and claims related to recorded societal impacts, processed and solved
through formal processes |G4-S011|
None.
Results from customer satisfaction surveys |G4-PR5|
GRI G4
GRI
CONTENT INDEX
General standard content
STRATEGY AND ANALYSIS
Page
Materiality
Disclosures
Embraer SA
|G4-32|
Jul 2017
Service
Global compact
Satisfaction indicators obtained from the annual
2014
2015
2016
G4-1
satisfaction survey of Commercial Aviation customers (%)
G4-2
8 to 9 and 10 to 11
6; 7 and 20 to 21
Embraer Absolute Favorability (EAF)
67.20
77.30
83.20
ORGANIZATIONAL PROFILE
Relative-to-benchmark Favorability (RBF)
0.85
0.85
0.91
G4-3
Embraer Absolute Unfavorability (EAU)
8.00
3.60
3.70
G4-4
Spontaneous General Satisfaction Index (ISGE)
87.40
85.90
84.90
G4-5
G4-6
G4-7
G4-8
4
13 and 24 to 29
13 and 44
13 and 14 to 15
4
13; 14 to 15 and 24 to 29
G4-9
13
G4-10
34 and 44 to 45
6
G4-11
37
3
G4-12
38
G4-13
26; 28 and 30
G4-14
20 to 21
G4-15
41
G4-16
41 and 45 to 46
MATERIAL ASPECTS IDENTIFIED AND LIMITS
G4-17
G4-18
G4-19
G4-20
G4-21
G4-22
G4-23
4
4 and 6
46 to 48
46 to 48
6 and 46 to 48
4
4
70
INVOLVEMENT OF STAKEHOLDERS
G4-24
G4-25
G4-26
G4-27
21
21
21 and 48 to 49
6
71View entire presentation