Investor Presentation
Polygon performs well in all aspects of insurance companies key purchase criteria
Response time, capacity, price and NPS are the general KPC's
Higher
Response time
(distance)
50
Description
Presence across
a geographic
area including
distance to claim
POLYGON
POLYGON HAS STRONG CAPABILITIES TO DELIVER ON IMPORTANT KPC'S
Importance
Lower
Capacity
Price
Customer
satisfaction
Technical expertise Total cost control
One-stop-shop
Personal relations
Ability to handle
above normal
claim levels, e.g.
floods
$
Sticker' price of
PDR firm's
services
Measured
through number
of complaints or
NPS
ix
Ability to handle
larger and more
complex claims
$
PDR firm's effect
on overall claim
cost
End-to-end
admin. of claim
process
including
integration,
project mgmt.
etc.
Importance of
trust and
personal
connection
IC's focusing on cost, but PDR suppliers still able to pass cost
inflation partly to IC's
Polygon focus to be competitive on price however not a low cost
provider
■ Decreasing price pressure from e.g. accelerated consolidation and
price discipline among PDR players, more quality/NPS based
weighting in insurer KPCs allowing for higher price premiums from
better service
Customer loyalty is very important in the insurance industry
PDR providers are a critical component in end customer
satisfaction and a positive claims experience has a strong positive
effect on loyalty between the insured party and the IC
Source: Third party provider, Company information
SUPPORTING MATERIALS | POLYGON 43View entire presentation