2021 ESG Report

57 2021 ESG Report Case "Xin Yan Project" Training Program CSRC Bank offers a one-year "Xin Yan Project" training program tailored for new employees. The program implements a combination of "in-class and out-of-class", "lecturing + sharing + practicing + passing" training mode. The program provides a two-way feedback and immersion training mode to facilitate students' role transformation from a "campus person" to a "banker" and lay a solid foundation for their future development. In the reporting period, the "Xin Yan Project" training program was conducted in 3 sessions, training 178 people. 计划”——常熟农商银行2021新員工人事培劑 New employee orientation Employee Promotion CSRC Bank implements a dual-path promotion mechanism for management and professional paths. Supplemented by a series of training systems, our promotion mechanism aims to tap and cultivate key talents and continuously promote the construction of talent team. Management and Professional Promotion Mechanism Base-Level Manager Middle-Level Manager Senior Manager Management Path New Employee Experienced (Junior) Specialist (Intermediate) Specialist (Senior) Professional Professional Path Management Path: We optimize the cadre and bank-wide ranking system, adjust various ranking standards, improve the promotion range and promotion rules for each position, and formulate the rules for employee points. And we continue to promote the "Flying Plan", carry out the third quarter of the "Flying Plan" staff inventory, and quickly identify outstanding employees under the age of 32 for training, activating the strength of young reserve cadres. Professional Path: In terms of professional talent team building, the "Crafting Talent Plan" has been implemented on a regular basis, and so far 374 reserve talents of different levels, lines and positions at the grassroots level have been updated, fully accelerating the pace of professional team building. Caring for Employees' Life CRCBANK 58 In 2021, with the focus on becoming "Happy Bank", CSRC Bank will continue to focus on the health and welfare of its employees and enhance their sense of well-being. CSRC Bank puts the health of its employees in the first place and organizes regular health check-ups for all employees every year, with the rate reaching 100%. For female employees, we have increased the number of medical check-ups such as gynecological and breast examinations, provided free radiation-protective clothing rental to pregnant female employees, offered free yoga classes and other female employee care programs, and provided psychological counseling services to promote the physical and mental health of female employees. During the COVID-19 pendemic period, CSRC Bank implemented pandemic prevention and control measures and distributed 1.68 million masks, 500 thermometers, 2,300 bottles of 75% alcohol disinfectant, 1,200 bottles of hand sanitizer, etc. We also used separate tables for dining in the cafeteria to avoid crowding. The customer waiting area of the branch is well ventilated and dispersed, disinfected, guided by a limited number of people, and protected by internal security. A pandemic prevention and control reporting system is established to effectively protect the health of employees. ENE *** Alcohol Disinfectants WAL 常言せ: Medical Masks CSRC Bank attaches importance to creating a healthy and comfortable working environment, providing employees with convenient service facilities such as restaurants, cafe and bakeries, and regularly inspecting workplace security and fire safety on site. CSRC Bank provides free cleaning of work clothes and communication allowance for employees, and vehicle allowance according to the staff car allowance management. In addition, to prepare for the summer heat and winter cold, we issue cold drinks and high temperature subsidies and summer/winter supplies to all employees. Cafe vt 全 PHICS & TO APPO167202971 M Employee Cafeteria 全全民健康生活方式) 025

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