Investor Presentaiton

SBERBANK 170 YEARS. BY YOUR SIDE ANNUAL REPORT RISK MANAGEMENT 2011 116 Λ financial results OPERATIONAL RISK Operational risk and related losses arise as a result of deficiencies in operational management, technologies and IT systems in use, unauthorised actions or errors by staff, or external events. The Group manages operational risk by segregating roles, ensuring that business processes are properly documented and that limit dis- cipline is maintained and through staff development, amongst other measures. In order to increase divisional responsibility for managing operational risks, the Bank has placed a particular emphasis on the role of risk coordinators, who act as a communications link between risk divisions and business units on operational risk management matters. In the reporting year, the Bank selected a software platform for op- erational risk management through a public tender. The selected platform is SAS OpRisk Management, a platform used by major fi- nancial institutions globally. The Bank launched a strategic project to automate operational risk management and began to implement the automated system. In 2011, an ongoing risk audit process was in place to audit key pro- cesses. Following such audits, the Bank implemented new solutions aimed at mitigating operational risk, including solutions to: Prevent external fraud and fraud by employees when accessing customer accounts. - Delimit the possibilities for performing transactions in automated systems. As a result, the risk of unauthorised transactions by a single individual was reduced. Centralise access rights to automated systems. Processes involving high operational risk, such as corporate cash and settlement operations, impersonal metal account operations, brokerage services, clearing and bank card operations and the signing and maintenance of universal banking service agreements, amongst others, are top of the Bank's improvement agenda for 2012. As of 1 January 2012, the ratio of expenses incurred as a result of op- erational risk to profit was 1.2%, which is significantly lower than other major Russian banks. The average ratio based on the income statements of ten major banks by size of working assets was 4.2% as of 1 January 2012. Sberbank Tops List of Most Reliable Banks 23 May 2011, Moscow - In the first quarter of 2011, Sberbank was ranked first on the list of the most reliable banks published by Finans Magazine. Sberbank Ranked World's 20th Strongest Bank 20 June 2011, Moscow - Sberbank was ranked 20th on the list of the World's Strongest Banks published by Bloomberg Markets in June. Sberbank was the only Russian bank included on the list. Singapore's OCBC Bank was ranked first. There were five Canadian banks, three Singaporean banks, two Brazilian banks and two banks based in Hong Kong among the top 20 banks. The list included banks whose assets exceeded USD 100 billion in 2010. Sberbank Included in Ranking of Top Ten Most Reliable Banks In Central And Eastern Europe 26 August 2011, Moscow - Sberbank was ranked ninth on the list of the most reliable banks in Central and Eastern Europe published by Global Finance. The most reliable banks were selected based on their long-term credit ratings and aggregate assets. Ratings by Moody's, Standard & Poor's and Fitch were used. In 2011, The Banker magazine ranked Sberbank 40th among the world's major banks by tier 1 capital. Sberbank was also rated the 23rd most profitable bank in the world. 117 E Λ financial results 170 YEARS. IT'S JUST THE BEGINNING WWW.SBERBANK.RU

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