Investor Presentaiton
Strong Q3 2021 Revenue Performance as Pandemic-related
Variability Begins to Subside
Change in Non-GAAP Revenue Year over Year¹
Q3 2020
Q4 2020
Q1 2021
Q2 2021
Q3 2021
■Contractual Recurring
Other Transactional
1 Non-GAAP Revenue through 09/30/2021
blackbaud
Payments
་
One-time Services & Other
($2M)
Contractual Recurring Revenue
Strong customer retention of 93%
Continued strength in renewals and bookings trends with
year-over-year improvement in sales productivity per rep
Payments Revenue
Benefited from return of larger in-person events and higher
percentage of giving being done online
Other Transactional Revenue
Usage-based transactional revenue continues to recover with
the return of in-person attendance and events
One-time Services & Other Revenue
Declined ~15% vs. Q3 2020, consistent with prior years
and in line with strategy
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