Investor Presentaiton
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A commercial offer successfully adjusted to the new customers FRANCE KLM
expectations
PROFITABLE PASSENGER REVENUE
12
Resilient Leisure Customers
Expect Increased Flexibility and Pleasant Travel
Experience
Business Customers Will Gradually Restart
Traveling to Complement Virtual Events,
Expecting 'less Frequent but Better' Experience
Rising Expectations from Customers and
Society for a Sustainable Aviation
35+
50%
New Leisure
routes in Winter
Leisure travelers in
Business cabin
Flexible Fares
Maintained until
end of June 2022
2022
vs 2021
thanks to
commercial push
Targeted focus
First on SMEs and
resilient sectors (e.g.
Pharma, Digital...)
Up to -19%
Possible Business
cabin size
decrease at Air
France through
Quick Change
100% Full Flat
Business Seats in
Group fleet by 2023
1-12€
Sust. Aircraft
Fuel Surcharge
introduced in
Jan 2022
Sustainability
Offers
Embedded in Corporate
Contracts
Net Zero
On Domestic flights
& encouraged
customer voluntary
offset on all network
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