Retail Banking Financial Update

RETAIL BANKING HIGHLIGHTS INCOME STATEMENT HIGHLIGHTS Change Change GEL thousands unless otherwise noted 4Q20 4Q19 3Q20 2020 2019 y-o-y q-o-q Change y-o-y Net interest income Net fee and commission income Net foreign currency gain Net other income 125,969 134,839 -6.6% 126,837 -0.7% 473,738 545,701 -13.2% 34,660 32,775 5.8% 34,744 -0.2% 120,985 136,510 -11.4% 13,477 14,795 -8.9% 14,245 -5.4% 56,879 51,009 11.5% 13,918 9,233 50.7% 3,477 NMF 23,390 8,230 NMF Operating income 188,024 191,642 -1.9% 179,303 4.9% 674,992 741,450 -9.0% Salaries and other employee benefits (44,821) (39,683) 12.9% (40,481) 10.7% (167,696) (147,982) 13.3% Administrative expenses (24,339) (22,593) 7.7% (18,199) 33.7% (80,169) (70,968) 13.0% Depreciation, amortisation and impairment (17,828) (20,383) -12.5% (15,704) 13.5% (69,031) (66,136) 4.4% Other operating expenses (1,087) (625) 73.9% Operating expenses (88,075) (83,284) 5.8% Profit from associate 154 153 Operating income before cost of risk 100,103 Cost of risk (18,986) Net operating income before non-recurring items 81,117 108,511 (7,118) 101,393 0.7% -7.7% (510) (74,894) 214 104,623 113.1% (2,696) (2,286) 17.9% 17.6% -28.0% -4.3% (319,592) (287,372) 11.2% NMF Net non-recurring items 149 68 -20.0% 119.1% (16,238) 88,385 16.9% 782 356,182 (183,061) 789 -0.9% 454,867 -21.7% (89,879) 103.7% -8.2% 173,121 364,988 -52.6% Profit before income tax and one-off costs 81,266 101,461 -19.9% Income tax expense (5,218) (8,910) -41.4% Profit adjusted for one off costs 76,048 92,551 -17.8% 219 88,604 (7,508) 81,096 -32.0% -8.3% -30.5% -6.2% (39,811) (846) NMF 133,310 364,142 -63.4% (4,724) (35,396) -86.7% 128,586 328,746 -60.9% One-off termination costs (after tax)* (10,142) NMF Profit 76,048 92,551 -17.8% 81,096 -6.2% 128,586 318,604 -59.6% The income statement adjusted profit in 2019 excludes GEL 10.1mln one-off employee costs (net of income tax) related to the former CEO and executive management termination benefits RB LOANS AND LOAN YIELD RB CLIENT DEPOSITS AND COST OF DEPOSITS 15.1% 16.1% 12.9% 11.4% 48.8% 50.3% 43.7% 44.9% 2.9% 2.9% 2.9% 2.6% 72.1% 69.7% 68.0% 68.7% 51.2% 49.7% 56.3% 55.1% 27.9% 30.3% 32.0% 31.3% 2017 2018 2019 2020 2017 2018 2019 2020 Net loans, GEL Net loans, FC I Client deposits, FC Client deposits, GEL Currency-blended loan yield Currency-blended cost of deposits 65

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