Operational Levers to Enhance Profitability
US
USA: high potential to improve profitability on the
back of strong operational leverage
Key expected levers
Medium-term goals
Attractive US market: better
risk return dynamics
Financial (2018 > Medium-term)
Commercial (2018 > Medium-term)
Benefitting from Group
scale
Volume growth expected to
be above the market to
drive higher revenues
Strong operational
leverage
Stable credit quality
Loyal/Active 19%
customers²
20%
no
C/I
43%
39-41%
Digital
customers²
0.9M n
1.1 Mn
+19%
ROTE 4
8% 1
11-13% 1
Customer
satisfaction #9
rank 2,3
Peer Avg
(1) Adjusting for excess capital
Santander
(2) Only SBNA
(3) Internal benchmark of active customers' experience and satisfaction among US peer group. In the medium term we will be also following NPS as indicator.
Underlying
19View entire presentation