Maintaining a Strong, Resilient Balance Sheet
The Leading Platform in ASEAN with Proven Execution
Structural Growth Drivers
>500 million Middle Class and
Affluent Population by 2030E
17% VONB Growth in 2021 and #1 ranking across 6 markets(1) combined
Scaling Premier Agency
Digitally-led Partnerships
AIA
ASEAN
0.5
billion
people
Rest of
2.1
AIA Footprint
Agency VONB
Top 5 domestic bank partners (2)
Growing Scale
+8% Active Agents
+>20%
+9% Active New Agents
Increasing Productivity
+12% VONB per active agent
+7% MDRT members
2020
2021
2020
VONB
+>15%
2021
>48m Bank customers
100% Virtual and remote
sales capability
10% ANP from digitally-
augmented leads
~2.7%
Insurance Penetration
>$35b
ANP Opportunity from
Mortality Protection Gap
>$225b
Annual Health Protection Gap
Al-enabled
Recruitment
Better selection and
productivity uplift
in Thailand
Social Media
Leads Generation
~850k Leads
Generated
>8% Conversion
in Malaysia
>60% Cloud Adoption
Digital and Analytics Enabled Business
Remote Face
-to-face Sales
Capacities across all
markets and channels
>45% adoption during
peak COVID-19 wave (3)
Customer Acquisition
through Partners
200k new customers
through scenario-
based products with
TNG Digital in Malaysia
Modern Technology Architecture
~90% Modern Applications
Leading Digital
Experience
>4 average
App Store Rating
Al Claims (4)
-100% claims
assessed by Al
>55% of minor claims
paid within 24 hours
~2x Increase in STP(5)
Notes: All AIA figures are for Thailand, Singapore, Malaysia, Indonesia, the Philippines and Vietnam; growth rates against 2020 unless otherwise stated
In aggregate across the six markets by ANP in 3Q 2021, based on regulatory data
Top 5 domestic bank partners - Bangkok Bank in Thailand, BCA in Indonesia, BPI in the Philippines, Public Bank in Malaysia and VPBank in Vietnam
Case completed remotely in August 2021
(1)
(2)
(3)
(4)
AIA HealthShield electronically-submitted claims in Singapore
(5)
September 2020 to December 2021
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