Global Banking and Markets & Canadian Retail Financial Insights

Digital Vision: medium term Ambitious goals with established early momentum Important to set the right direction and move quickly CUSTOMER EXPERIENCE BY OUR CUSTOMERS DIGITAL ADOPTION DIGITAL RETAIL SALES A leader in our five key markets (measured by NPS) At least At least 70% IN-BRANCH FINANCIAL TRANSACTIONS 50% Less than 10% WILL IMPROVE ALL-BANK PRODUCTIVITY RATIO LO 5 Scotiabank®

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