Canadian Banking and Residential Mortgages Overview
Digital Progress: Pacific Alliance
Digital Adoption (%)
+500 bps
+10%
Active Digital
Users (#'000)
3,677 4,002
3,670
4,044
2,717
1,947
53%
52%
46%
47%
35%
+108%
2018
2019 2020 2021
Q1/21 Q1/22
+2,600 bps
26%
+19%
2018
2019
2020
2021
Q1/21
Q1/22
3,334
3,458
Active Mobile
Users (#'000)1
2,830
2,897
1,847
1,163
+197%
Digital Sales (%)
+500 bps
59%
55%
54%
51%
2018 2019
2020
2021
Q1/21 Q1/22
+300 bps
29%
19%
+4,000 bps
Self-Serve
Transactions
86%
88%
86%
89%
69% 73%
(%)
+2,000 bps
2018
2019
2020
2021
Q1/21
Q1/22
2018
2019
2020
2021
Q1/21 Q1/22
Definitions
Digital Sales (% of retail unit sales using Digital platforms)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS
12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
160
16View entire presentation