Investor Presentaiton

One Experience Advanced Customer Data and Analytics 360° View of Customer Data Customer Data Policy, Financial, Claim, Health, Segment, Transactional, Behavioural ... Customer Tagging System Data Processing & Analytics Customer Facts Customer Tagging System General Tag Personal information Business Applications AIA Smart Leads Management Data Source Policy Administration System Digital Engagement Apps ... + Business Rules Statistical Tag Policy coverage Claim experience Data Types Structured, Unstructured, Voice, Image ... Personalised Underwriting & Claims + Algorithm Models Evaluation Tag Leads maturity Upselling opportunity Lapse possibility Customer preference Customer risk profile Existing Customer Marketing Risk Identification & Control 23 23

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