Investor Presentaiton

2 We Are Enhancing Our Service Capabilities Maximizing Service Value to Drive Client Satisfaction, Retention and Productivity Initiative Delivering Strategic Services Providing an Effortless Client Experience Simplifying Service Delivery Streamlining Our Service Footprint Current Accomplishments Launched diagnostic and advisory service to help clients get more value out of the product through improved processes Rolled-out strategic guidance on HCM best practices Provided key support on complex regulations and compliance requirements (e.g., ACA, EEOC, etc.) Extended service hours (up to 24/7) in small business Rolling out "Intact" teams with dedicated service representatives in the mid- and up-market Built global service network supporting multi-national clients in 27 languages across >110 countries and all time zones Achieving ~5% annual reduction in contacts per client via investment in automation and self-service Implemented cloud-based voice infrastructure Provided how-to videos and FAQs embedded in products as well as online client community forums Consolidated net 29 operations locations to date (26% net reduction) as part of Service Alignment Initiative in FY17 >5,000 associates on-boarded in large scale strategic locations ☐ ☐ Building on Our Momentum: What's Next? Provide proactive outbound support for clients to optimize HCM process excellence Help clients capture, understand and respond to insights from their HCM data Complete roll-out of "Intact" service model and drive higher client satisfaction and retention Deliver internal benchmarking on client efficiency and proactive performance monitoring Drive further client self-service and inbound contact reduction Enhance digital contact center technologies and Robotic Process Automation Consolidate additional 33 net operations locations (56% total reduction in non-sales locations) Copyright 2017 ADP, LLC. 25 ADP A more human resource.

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