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Investor Presentaiton

Group Financial Results for the year ended 31 December 2020 Profitable Non-Life Insurance business with further opportunities to grow KOINO ΚΥΠΡΙ WH IS General Insurance of Cyprus Sustainable healthy profitability in FY2020 > Initiatives underway... Focus on high-margin products > ...aiming to further grow GWP2 by capturing fair share based on bank customer base € mn FY2020 FY2019 yoy% Insurance income 56 57 -1% (of which GWP2) 49 50 -1% Costs and claims (33) (35) -3% Net insurance income 23 22 2% Net insurance income of €23 mn for FY2020, up 2% yoy driven mainly by the reduction of net claims positively impacted by better claims management and 1H2020 lockdown (fire and liability) and profitable part of motor segment Revamp bancassurance channel - Launch of BOC white-labelled products and use of Bank's digital channels to promote them (mainly motor and fire) - Strengthen customer relationship management with commercial customers • Optimise synergies with life insurance and its sales network 10% contribution to non interest income 1) 2) As at 31 December 2020 (based on preliminary market statistics) Gross written premium Bank of Cyprus Holdings • - Incentivise Eurolife's agency force for promotion of GIC products Enhance digital sales Launch of new, revamped, user- friendly portals and e-products to enhance sales >50% 49 50 49 FY2018 FY2019 FY2020 Medium- term target Opportunities for further market penetration Market share¹: (GWP2) 14% 13% 9% 9% 55% c.18% Peer 1 GIC Peer 2 Peer 3 Other 21 companies Medium- term target 22
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