Investor Presentaiton

CUSTOMER EXPERIENCE LEADING PEERS BUT MORE WORK TO DO STRATEGIC NPS1,2 15 -5 -10 -7 -15 -10 -14 -16 -20 -25 -30 Nov 16 Mar 17 Jul 17 Nov 17 Mar 18 Jul 18 Nov 18 Mar 19 Jul 19 Nov 19 Mar 20 Jul 20 Nov 20 Mar 21 NAB Peer 1 -Peer 2 Peer 3 BUSINESS³ CONSUMER4 -5 5 -10 -11 0 -14 -15 -5 -18 -20 -21 -10 -25 -3 -5 -10 -10 -15 -30 -35 -20 -40 -25 Nov Mar 16 17 Jul Nov Mar 17 17 Jul Nov Mar 18 18 18 19 Jul 19 Nov Mar Jul Nov Mar Nov Mar 19 20 20 20 21 16 17 Jul 17 Nov Mar Jul Nov Mar Jul Nov Mar 17 18 18 18 19 19 19 20 20 Jul Nov 20 Mar 21 NAB Peer 1 Peer 2 Peer 3 ⚫NAB Peer 1 Peer 2 -Peer 3 Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld Strategic NPS: Sourced from DBM Atlas, measured on 6 month rolling average. The overall Strategic NPS result combines the Consumer and Business segment results using a 50% weighting for each. Net Promoter Score (NPS) is based on all customers' likelihood to recommend on a scale of 0 to 10 (extremely unlikely to extremely likely) March 2021. Source: DBM Atlas - Business. All Business customers, six month rolling averages ངས ºོ¢ (1) (2) (3) (4) March 2021. Source: DBM Atlas - Consumer. All Consumer customers, Australian population aged 18+, six month rolling averages National Australia Bank

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