Financial & Operating Performance

Operating Environment Emirates NBD Operating Costs and Efficiency Highlights FY 2017 costs improved 1% y-o-y as lower staff costs more than offset an increase in costs both on Marketing and IT relating to our planned investment in digital and technology Costs increased 4% q-o-q in Q4-17 due to and an increase in IT and related staff costs as signaled earlier Costs expected to be within 2018 guidance of 33% as we continue our digital investment and IT transformation Cost to Income Ratio (%) ..........32.6...... 33.7 34.5 32.8. 32.0 33.1 32.0 31.3 32.3 32.0 32.7 $30.9 30.8 30.2 30.9 29.6 Q1 16 Q2 16 Q3 16 ■■■■■ Target Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 CI Ratio (YTD) CI Ratio Appendix Strategy Financial & Operating Performance Emirates NBD Profile Cost Composition (AED Mn) 1,194 1,270 1,322 1,116 1,136 +4% 765 797 737 738 732 93 88 89 100 86 91 98 108 90 91 269 202 222 314 329 Q4 16 Q1 17 Q2 17 Q3 17 Q4 17 Staff Cost Occupancy Cost Depr & Amort Other Cost 18

View entire presentation