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Investor Presentaiton

44 PERFORMANCE STRATEGY AND OUTLOOK KEY PERFORMANCE INDICATORS (RESULTS BY CAPITALS) 2021 INTEGRATED ANNUAL REPORT STRATEGY, CULTURE AND SUSTAINABILITY MANAGEMENT GRI 103-2 3rd edition of the Sustainability and Development Forum Social and Environmental, Human Development and Economic and Financial Indicators INDICATOR 2019 2020 2021 Human Capital Investments in Human Capital (R$ million) Accident frequency rate (TF) Accident severity rate (TG) Average number of training hours per employee 324.0 0.82 9.16 327.1 0.72* 304.6** 76.72* 46.43 22.95 0.68** 13.53** 29.91** Natural Capital Energy intensity - GJ/ton produced 1.28 1.37 1.30** Recycling rate (%) 77.3 57.5 90.9** Water reuse index - % 16.8 15.1 9.6** Intensity of GHG emissions - tCO2e/ton produced (scope 1 and 2) 0.066 0.060** Investments in environmental management (R$ million) 9.5 9.3 12.1** Social and Relationship Capital Social investment (R$ million) Number of occurrences recorded in the Ethical Channel*** 3.3 20.6%*** 26.5** 5 42 26** 1,187 281 1,967 159 1,266** 152** Number of service complaints in Customer Service (SAC) Number of entities supported with monthly donations Financial Capital Net Revenues (R$ million) Cookies and crackers Pasta Flours and Brans Margarine and shortening Other Product Lines**** Other Net Income EBITDA Operating Expenses Indebtedness Investments Intellectual Capital R&D Investment (R$ million) 6,103.6 7,252.5 7,814.0 3,287.0 3,702.2 3,960.4 1,318.2 1,687.9 1,713.5 1,025.7 1,297.0 1,425.6 334.5 420.6 545.7 138.2 144.8 168.8 556.9 763.8 505.0 772.1 974.3 1,621.9 979.7 321.3 1,660.9 683.9 1,793.7 1,589.1 221.8 1,767.5 208.1 Amount realized with addition of nutrients in relation to total revenue (%) 11.6 33.4 10.7 14.2** 26.20 23.55** Total of 5 certifications and 2 licensing Total of 83 Policies and over 12 thousand normative documents framing and regulating processes. Initiatives addressing the 17 Sustainable Development Goals. Manufactured Capital 16 food plants, 7 wheat mills, 28 distribution centers and 204 vehicles of the company's own fleet * Excluding Piraquê. ** Excluding Latinex. **As from 2020, the calculation includes the amount billed in food donations to communities and institutions supported in different regions of Brazil. **** Human rights occurrences considered valid. In 2021, of the 26 occurrences, 13 were related to non-compliance with protocols to prevent and combat covid-19. *****Cakes, Snacks, Cake Mix, Refreshments and Packaged Toasts ****** Amounts include human capital, R&D, Environment and Social investments. ESG Forum de Cord witho Sustentabilidade ▸ Desenvolvimento Communication, Culture and Sustainability Management, linked to the People, Management and Sustainability Department, and the Executive Sustainability Committee, linked to the Statutory Executive Office, are the instances responsible for promoting the engagement of all employees for compliance with our Sustainability Policy. All business areas support governance through practices, programs and projects. Sustainability management is carried out through Working Groups (WGs). Working Groups were created for each material topic of the Company. The results of the initiatives are reported on a regular basis to the Sustainability Committee and at the management level in the monthly Management by Guidelines (GPD) meetings. The section entitled Progress on Key Indicators and Goals (page 46) informs the status of WGs efforts in 2021. The progress on the sustainable agenda requires the company- wide engagement. Therefore, several engagement activities were carried out throughout the year. We list a few: #3rd edition of the Sustainability and Development Forum, with the them "ESG: How to Evolve the Agenda in Your Company", featured lecturer Ricardo Voltolini, founder of the consulting firm Ideia Sustentável and a reference on the subject. In addition to employees, other stakeholders and business partners were invited to the discussion. GRI 102-43 ESG was also the subject of events called "Jornada do Conhecimento" (Knowledge Journey) and a podcast produced by the Corporate University. Campaigns related to environmental protection, a cultural contest on sustainable actions and corporate volunteer initiatives in surrounding communities were also carried out. Sustainability Ambassadors are partner employees in these initiatives. Diversity Agenda 2021 promoted lectures, affirmative actions and campaigns. The Human Rights, Diversity and Inclusion Policy was launched, in addition to raising awareness and training leaders and HR on these topics. Mental health came into focus, with the implementation of psychological care and conversation rounds.
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