Investor Presentaiton

Collections and recovery strategy 1 - 10 days 1 - 21 days 21 - 30 days 32 days 39 - 45 days Payment retry Branch/Relationship contact Phone Call - Dialler Letter - penalty interest Phone Call Dialler - Letter - intention to list default Issue Demand 46 days 46 - 80 days Phone Call Dialler and Manual 80 days 90 days 90+ days 120+ days 150+ days 180+ days Demand expires - transfer to Recoveries Assess strategy - contact borrower - repayment arrangement agree/monitor Instruct Solicitors to issue Property Law Act Notice Instruct obtain Registered Valuation to confirm ERV and assess provision On expiry PLA, obtain two market appraisals and instruct mortgagee sale proceedings, marketing campaign usually four weeks Day of auction set reserve price and if met, settlement four weeks later Attend to settlement and assess any shortfall, any ongoing actions including Bankruptcy : 39 W

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