MGA Model Evolution in Asia
2 Insurer
Roland
Berger
Insurers will need to develop along 6 key pillars, of which, pillars 1, 2
and 4 are more easily achieved by partnering with MGAs/Insurtechs
Future strategic development for insurers 1)
Pillar 1
EFFICIENT
Accelerate
Digitalization
> Digitalization of
lead generation/
conversion
> Enhancement of
digital
processing and
servicing
> Extension of Al-
based customer
journeys
Pillar 2
Develop
Prevention
Services
> Higher focus on
prevention-based
and protection
products
> Development of
risk consulting
and cyber-risk
coverage
> Growth of
wellness
services
Insurance NEW NORMAL
RESILIENT
Pillar 3
Adapt
Organization and
Talent Mgt.
> Implement agile
and lean types of
working
> Rethink talent
management
> Develop employee
engagement
> Refocus
organization on
crucial activities
Pillar 4 M
Scale-Up in a
consolidating
economy
> Partnership with
service providers
> Domestic and
international
alliances (e.g.
insurance
procurement)
>Higher investment
in services
creating barriers-
to-entry
Pillars that MGA/ Insurtech are usually better at - Partnership could be used to accelerate development
1) Prevalence increase post Covid-19 crisis
Source: Roland Berger
Pillar 5
RESPONSIBLE
Define a New
Deal with States
and Regulators
> Contribution to
financing of
social protection
(health, long term
care, pension,
housing)
> Evolution of
regulatory
constraints
Pillar 6
Contribute to
"Sustainable
Capitalism"
> Responsible
claim
management
> Protection of
communities from
climate risks
> Contributions to
social
sustainability
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